Patient-Centered Medical Home

The Wellness Plan Medical Centers is a patient-centered medical home (PCMH). As a PCMH, TWP is an active participant in working to improve healthcare in America, by transforming how primary care is given. This model of organization allows medical centers to provide patient-centered care. We are happy to coordinate all care for you, through your primary care physician, and organizing specific services based on patient needs. As a PCMH, we are committed to offering accessible and safe care for all.

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PCMH Approach

According to the American Academy of Family Physicians, a PCMH is a medical approach based on the following principals:

  • Each patient has an ongoing relationship with a physician

  • The personal physician leads a team of medical professionals in various areas

  • The personal physician is responsible for the entirety of the needs of the patient, and arranged qualified professionals as needed

  • All health services are accounted for across the whole health system

  • Ensuring all services are up to health standards and often exceed baseline requirements

  • Accessible care is provided through convenient hours, open scheduling and timely communication between patients and medical staff

  • A payment structure that meets patient needs and is clearly communicated by the health provider

Provider and Patient Responsibilities

Patient rights are basic rules of conduct between patients and medical professionals. A patient is anyone who has sought treatment at a healthcare centers’ locations, including clinics, pharmacy, and urgent cares. Patient rights include:

  • Open and honest communication

  • Informed consent

  • The patient Bill of Rights

  • Confidentiality

  • The Rights of Healthcare

  • Abandonment

  • Right to Refuse Care

  • Legal principals in medicine

Nothing is more important than the health of our employees and patients. To align with Governor Whitmer’s extension of the ‘stay at home’ order, The Wellness Plan will continue to provide tele-health office visits until further notice – allowing you to stay home and safe.

To ensure that you receive the care that you need, we are encouraging all patients to continue to schedule a tele-health visit by calling any of our health centers.

Take care and be well!

Nothing is more important than the health of our employees and patients. To align with Governor Whitmer’s extension of the ‘stay at home’ order, The Wellness Plan will continue to provide tele-health office visits until further notice – allowing you to stay home and safe.

To ensure that you receive the care that you need, we are encouraging all patients to continue to schedule a tele-health visit by calling any of our health centers.

TESTING:  We are now offering Walk-Up and Drive-Thru COVID-19 Testing at our East Medical Center location by appointment only. Please call 313-875-5730 to schedule your appointment today.

Emergency Dental Services: Contact our Gateway Dental office for more information.

Pharmacy Services: All of our Pharmacies are open Monday- Friday 9:00 am to 5:00 pm. Delivery is currently available at our Gateway and East locations. Contact our Health Center Pharmacies for more information.

Take care and be well!