Hours: 9:00 a.m. - 5:30 p.m. M-F

Location: Gateway Medical Center


Assists the HIV Outreach Specialist and associated staff with developing educational materials and assisting with
administrative tasks necessary for execution of the program. The HIV Outreach Medical Assistant performs
registration/administrative tasks in support of the HIV program(s). Performs administrative support for ancillary
projects, initiatives and/or activities occurring within the HIV program, to include scheduling, data collecting, and
process maintenance. Attendance and support for some events may be required during non-business hours. Checkin patients, gather and document chief complaint in EMR, notify provider of patient readiness. Adheres to HIV
provider orders as directed – call in prescriptions and secures authorizations. Assists in the performance of
HIV/outreach activities and planning. Assists patients and providers; works collaboratively with the care team and
other providers, departments and organizations to aid in continuity of care. Enroll patients, upload healthcare plans
into the system, and logs scheduled HIV Care appointments on a tracking list and updates to reflect held
appointments. Maintains and preserves confidentiality of patient information. Ensures documents sent to Medical
records for scanning into EMR. Communicates with patients regarding their appointments – appointment
scheduling self-referrals/flagged, MI Care appointments, appointment reminders, no show follow-ups
(calls/letters) and rescheduling of missed/requested appointments. Assists team with screening tools, data
collection and reporting as directed. Ensures adequate supply of forms, office supplies and outreach documents
are available to ensure effectiveness of program. Answers program calls and returns messages as needed. Assist
with the coordination and management of day-to-day operation of the program, ensuring compliance with
requirements of grant. Assist with the administrative duties need to educate and train to support integration of
primary, mental and behavioral health care and use of evidence based practice for diagnosing HIV, discussing
sexual health, and management of PrEP. Maintain tracking patients referred for complex/specialty HIV & PrEP care
to ensure continuity of care. Manage referrals for outreach services, substance abuse treatment programs,
residential treatment facilities and specialty mental services, not contracted with TWPMC as appropriate. Manage
referral questions and provide adequate evaluation, diagnosis and treatment recommendations. Maintain accurate
and detailed record-keeping and ensure all patients receive follow-up. Ensure all patients receive follow-up
consultation by the integration team. Work as a member of a multi-disciplinary setting and provide unscheduled
assistance as needed. Maintain HIV billing and superbill submission. Assist with the development and
implementation of prevention, wellness and outreach initiatives. Assist with the development of policies and
procedures for program. Assist with grant writing, management and reporting (utilization, outcomes, etc.). Travel
to all TWPMC sites and throughout the organization’s service area and the State. Adhere to corporate and
departmental policies, practices and procedures. Support a healthy and safe work environment for all employees,
taking steps to ensure that their employees are aware of and follow safe working laws, regulations and practices.
Performs other duties as needed and/or assigned.


Formal education required: High school graduate or equivalent and Graduate of an accredited Medical Assistant
Program. Certified Medical Assistant (certification).

Experience/skills/ability required: Minimum of one (1) year work experience as a Medical Assistant. Ability to write
legibly and spell correctly. Must have excellent interpersonal skills. Must be competent in triage skills, phlebotomy,
injections. Excellent customer service skills.

Additional knowledge, skills and abilities which are not required but which may be desirable: Experience working
in a federally qualified health center or community health center. Prior HIV/AIDS and/or Sexual health experience.
Experience working in a FQHC.

Computer Skills: Word, Outlook, Excel, PowerPoint and web navigation skills.