Frequently Asked Questions
Don’t see your question listed? Give us a call at your respective TWP location and we will answer whatever questions you may have.
You can find a list of our locations and their contact information here.
The Wellness Plan Medical Centers offers internal medicine, family medicine, pediatrics, OB/GYN, dental, behavioral health and substance abuse, pharmacy, laboratory services and women, infant and children (WIC) services.
To schedule an appointment please call one of our locations. You can find the phone numbers on our locations page.
When visiting a TWP medical center, please come prepared with a valid driver’s license, proof of insurance (if applicable), prescriptions, and any questions you plan to ask your healthcare provider. If your appointment is a follow-up appointment, please bring all test result records.
New patients should arrive to their appointments 30 minutes before their scheduled time. Patients who are already in the TWP system should arrive 15 minutes early.
TWP accepts most insurances and offers discounted services for individuals without insurance based on family size and income. The insurances that TWP accepts can be found here.
Your co-payment is a flat fee than you pay for health care services, in addition to what your insurance covers. You can usually find the amount of your co-payment listed on your insurance card. You can also contact your insurance company to inquire about the amount of your copayment. Example, some HMOs require a $10 copayment for each office visit, regardless of the type or level of services provided during the visit.
Your deductible is determined by your insurance plan. It is a specified amount of money that you must pay before your insurance company will pay your claim. Example, some Blue Cross Blue Shield plans may require you to have met a deductible before your services are paid. That deductible may be $500 for a single person and $1000 for a family. Any service can be applied against your deductible so that you can met it.
Sliding fee is a program that TWP offers to individuals who do not have insurance. Your level of sliding fee is determined by income and household size. Your sliding fee will vary depending on where you fall on the scale. If you qualify as a slide A you have a flat fee of $10.00 for your medical services and $20 for dental services. If you qualify as slide B you are responsible for 25% of the cost of your visit. If you qualify as slide C you are responsible for 50% of the cost of your visit. If you qualify as slide D you are responsible for 75% of the cost of your visit. Anything past D you are consider full patient pay, which means you are responsible for the full amount of your services.
Medicare covers 80 percent of your visit, and you are responsible for 20 percent. The 20 percent of the visit you are responsible for is called co-insurance. A co-insurance is a type of insurance in which you pay a share of the payment made against the claim. If you have a secondary insurance then it usually covers the 20 percent you are responsible for.
You would contact the billing department to assist you with any billing related questions. They can help you go over your statement. They can be contacted at (313) 202-6830.
Yes! We are willing to work with a plan that meets your financial needs to bring your account to a positive status.
You can find information about patient rights and responsibilities here.
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