Privacy Policy for The Wellness Plan Medical Centers (TWP). 

Effective Date: May 1, 2019 

Last Updated: Mar,7 2025 

Welcome to TWP. We value your privacy and are committed to protecting any information  that we collect from you. This Privacy Policy outlines how we handle information that may  be collected when you use our website (https://wellplan.com) and any of our services. 

1. Information We Collect 

We may collect various types of information, including but not limited to: • Personal Information: Such as your name, email address, and phone number. 

• Non-Personal Information: Data that does not directly identify you, like IP  addresses, browser types, and usage information, which may be collected via  cookies or other similar technologies. 

2. Purpose of Data Collection 

The information collected is used to improve our services, respond to your inquiries, and  communicate with you about updates and services from TWP. We do not use collected  phone numbers or any other personal data for purposes beyond what is stated in this  Privacy Policy. 

3. Compliance with TCR Regulations 

As a company registered with TCR, TWP is committed to full compliance with The  Campaign Registry (TCR) regulations. 

• Messaging Terms & ConditionsYou agree to receive SMS about appointment or emergency rescheduling from The Wellness Plan Medical Centers. Message frequency may vary. Message and data rates may apply. For help, reply HELP or email us at helpdesk@wellplan.com. You can opt out at any time by replying STOP.”
• SMS Consent and No Third-Party Sharing

All phone numbers collected for SMS  purposes are used solely for direct communication related to our services. No  phone numbers provided for SMS purposes will be shared with any third-party  

vendors, affiliates, or external organizations. This is strictly prohibited under TCR  regulations. 

• No Third-Party Data Sharing: TWP will not share your information, including phone  numbers, personal information, or any other collected data, with third-party  vendors, affiliates, or external entities. We ensure that your information remains  private and confidential within our organization. 

4. Security of Your Information

We employ industry-standard security measures to protect your information from  unauthorized access, alteration, disclosure, or destruction. Despite these efforts, no  security measures are entirely foolproof; we cannot guarantee absolute security. 

5. Retention of Information 

We will retain your personal information only for as long as necessary to fulfill the purposes  for which it was collected or as required by law. 

6. User Rights and Choices 

• Access and Update: You may access and update your personal information by  contacting us at helpdesk@wellplan.com 
• Opt-Out: You may opt out of receiving SMS communications at any time by  following the opt-out instructions provided in each message. 

7. Contact Us 

If you have any questions regarding this Privacy Policy or our data protection practices,  please reach out to us at: 

• Email: helpdesk@wellplan.comn 
• Phone: 313-853-5353 

By using our website and services, you agree to the terms outlined in this Privacy Policy.  TWP reserves the right to modify or update this policy at any time, and any changes will be  posted on this page with an updated effective date. We encourage you to review this  Privacy Policy periodically to stay informed of any updates.

SMS Terms & Conditions

1. SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications:

If you have consented to receive text messages from Wellness Plan, you may receive messages related to the following (provide specific examples):

• Appointment reminders
• Follow-up messages
• Billing inquiries
• Promotions or offers (if applicable) {If you see the customer selected a conversational use case, do not add this reference to your email thread; instead, make sure the customer adds the matching use cases to this portion of the Terms info}.

Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from (Brand Name) at any time.”

3. Message Frequency:
   Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].

Example: “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

4. Potential Fees for SMS Messaging: 

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method:

You may opt in to receive SMS messages from [Company Name] in the following ways (This is an example. Please include the method used.)

• Verbally, during a conversation
• By submitting an online form
• By filling out a paper form

6. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7.  Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)

• Additional Options:
• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8. Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
• Message frequency may vary

OPT-IN LANGUAGE

If you use a contact form on the website to collect consent, incorporate a checkbox with the following statement: